Hosted Domain Email
You can access your email using 3 different methods.
Online setup instructions
Outlook Express Outlook 2002 Outlook 2003
Configuring Outlook Express using the set-up wizard
Stage 1: Configuring Outlook Express Mail
1) Double click on the Outlook Express icon on the Desktop.
2) A window will appear named "Browse for folder". Please select the folder in which you wish to have your mail stored, We recommend that you select the default. Click OK.
3) A window will then appear named "Your Name". Please enter your real name in the "Display Name" box. Click Next.
4) A window will appear named "Internet e-mail Address" Please enter your e-mail address in the box provided. Click Next.
5) A window will then appear named "e-mail Server Names".
For "My incoming mail server is a" Select POP3 server.
For "Incoming mail (POP3 or IMAP) server" Enter pop.theinternet.org.uk
For "Outgoing mail (SMTP) server" Enter smtp.theinternet.org.uk
After you have entered the details click Next.
6) A window will then appear named "Internet Mail Logon". Make sure "Log on using" is enabled. Within the box named "Account Name" please enter your full e-mail address: eg. sales@domain.dom You will then need to enter your password in the box named "Password" (be sure to enter the password in the correct case). Click Next.
7) A window will appear called "Friendly Name". The name of our incoming mail server should already be entered into the box headed "Internet mail account name" so just click Next.
8) A window will then appear named "Choose Connection Type". Make sure that the box headed Connect using My Phone Line is checked and then click Next.
9) The next screen will appear named "Choose Modem" If you haven't selected what modem is being used to dial, Ensure that the correct modem has been selected in the box and click Next. If this screen is not displayed then please proceed to Step 10 below.
10) A window will appear named "Dial-Up Connection". Make sure that Use an existing Dial-Up Connection is enabled. Then highlight the name of Your Connection in the box beneath and click Next.
11) Congratulations, you have now set up the e-mail facility within Outlook Express. Click on Finish.
If you receive the following error when sending email:
Email Error: 550 not local host
The message could not be sent because one of the recipients was rejected by the server.
Server Response: '550 not local host domain.co.uk, not a gateway'
You will need to access your email account advanced settings and find the servers tab. Tick the box stating 'My Server Requires Authentication'. The default settings of using the same username and password as POP for SMTP are correct.
Important things to remember:
Your Incoming Server (POP3) is pop.theinternet.org.uk
Your Outgoing Server (SMTP) is smtp.theinternet.org.uk
Always use your full email address as the User Name to login to the mail systems.
Your account is on a secure mail server, you must authenticate in order to send email as well as to receive it.
For MS Outlook users this means ticking the 'My server (SMTP) requires authentication' on the Servers tab of the advanced settings dialog.
If you are missing email, remember to check your SpamShifter account before contacting support.
All domain mail accounts have a nominated administrator who can setup new email addresses and accounts on the mail system, please contact them to create new accounts.